Standard ISO 20000-1

IT Service Management Systems (ITSM)

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ISO 20000

Key factors in the provision of IT services include cost reduction, efficiency of processes and flexible response to changes. These issues are covered by standard ISO 20000-1.

Standard ISO 2000-1 is based on the standard BS 15000 and it follows provisions of ITIL (IT Infrastructure Library). IT service management system based on ISO 20000-1 will allow you to improve efficiency of your IT solutions, reduce process-related costs and prevent unexpected failure or data loss in the long-term.

The certification for ISO 20000-1 is recommended to all companies providing IT services.

Requirements of ISO 20000-1

  • Ensuring data protection and access only to authorized personnel.
  • Provision of resources for unexpected failure.
  • Continuous improvement of processes.
  • Planning and implementation of management services.
  • Regular updates of software, hardware and check of risk activities.

Benefits of the Certification 

  • Enhanced security and data protection against loss or misuse.
  • Improved competitiveness.
  • Reduction of operational costs (particularly savings of time spent on error correction by up to 50 %.Possibility to prevent unexpected failures.
  • Greater preparedness to adapt quickly to IT changes and innovation.
  • Greater efficiency of processes related to IT services.
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ISO 20000

IT Service Management Systems (ITSM)

If you want to learn more about management systems based on ISO 20000-1, please contact us. We can deliver the entire certification, from audit to training.

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